• Meaningful Customer Interactions Lead to Better Customer Experiences

    SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.

    published: 06 Jan 2015
  • Transform Your Customer Interactions

    Cisco enables insurance providers to help attract customers and retain existing customers in new and exciting ways. Live video and chat support throughout the customer’s journey of interactions with leads to stronger customer relationships, higher close ratios, and positive customer experiences they’ll want to shout about.

    published: 08 Jan 2016
  • Multichannel Customer Interactions

    published: 05 Feb 2017
  • Enabling Smarter Customer Interactions

    Hear from Balaji Ram, HCL's AVP & Head of Financial Services, and Scott Davidson, General Manager, Enterprise Application Services, on how third platform technologies are influencing customer experience and service expectations in the financial services industry. The presentation was delivered at the 8th Annual Technology & Innovation -- the Future of Banking & Financial Services, Sydney conference. For more information about the presentation, please reach out to ideas@hcl.com Enabling Smarter Customer Interactions for a Superior Customer Experience • Uncovering paradigm shifts in customer expectations due to disruptive technologies • Creating proactive customer interactions to exceed expectations • Driving customer-centric innovations within your organisation

    published: 03 Jul 2014
  • Customer interactions

    published: 19 Jan 2013
  • 8x8’s Integrated Solution Powers Mobi’s Customer Interactions

    Before moving to 8x8, MOBI had a premises-based telephone and contact centre system. “We had a lot of points of failure inside of our building. And because our help desk and contact centre is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions. For more information, visit https://www.8x8.com/UK

    published: 24 Oct 2016
  • Customer Interactions

    published: 23 Aug 2013
  • Transform Customer Interactions Into Customer Intelligence

    Customer questions enter the enterprise from multiple channels, and the data that customer service agents need to answer these questions often resides in many different systems such as CRM systems, ERP systems, spreadsheets, email and social media. Relying on traditional CRM systems, created for customer management, can create a frustrating experience for both customers and contact center agents. Using your customer service interaction data – internal and external, structured and unstructured – EXALEAD OneCall aggregates, streamlines and delivers rich information “in context” to contact center agents and managers. In this live webcast, discover how to empower frontline employees to deliver a more satisfying customer experience and boost sales by transforming your customer interaction da...

    published: 18 Feb 2016
  • Making customer interactions more positive

    Customer service strategist, Jeff Mowatt www.jeffmowatt.com reveals tips on how to create more positive impressions with customers and coworkers.

    published: 29 Jan 2016
  • Customer Interactions & Self Worth

    published: 19 May 2015
  • OPINATOR. Managing Customer Interactions

    published: 19 Mar 2013
  • Customer Interactions

    published: 09 Aug 2013
  • Creating Positive Customer Interactions

    How many positive customer interactions are you creating each month?

    published: 07 Mar 2012
  • Managing Customers and Customer Interactions

    This short video shows how you can use EverLogic's CRM tools to manage customer relationships and track customer activity and interactions.

    published: 05 Jun 2015
  • MVP-1 Customer Interactions

    Potential customers interact with forever flowers MVP-1 for FSE301/MGT360.

    published: 20 Mar 2017
  • AWKWARD CUSTOMER INTERACTIONS

    Hey guys, back again complaining about work, this time I'm showing you what i come across most of the time, its annoying. PLEASE LIKE SHARE & SUBSCRIBE and if you have anything you want me to do in a video, let me know in the comments! Spotlight Pin: 5494-6728-9551 MISSED THE LAST VIDEO? LINK IS JUST UNDERNEATH! https://www.youtube.com/watch?v=DNPDa8MOF0Y

    published: 08 Nov 2016
Meaningful Customer Interactions Lead to Better Customer Experiences

Meaningful Customer Interactions Lead to Better Customer Experiences

  • Order:
  • Duration: 2:25
  • Updated: 06 Jan 2015
  • views: 1140
videos
SYKES provides excellent customer experience for your customers. Because Customer Service Agents interact directly with your customers, they're able to learn more about why they're calling. Feedback is also collected directly from the customer. Analysts use innovative tools to analyze the data from the interaction to help Agents respond on the fly. This information is provided to SYKES' partners to help them better understand their customers. SYKES partnerships excel and grow because of transparency alignment and trust.
https://wn.com/Meaningful_Customer_Interactions_Lead_To_Better_Customer_Experiences
Transform Your Customer Interactions

Transform Your Customer Interactions

  • Order:
  • Duration: 4:14
  • Updated: 08 Jan 2016
  • views: 1658
videos
Cisco enables insurance providers to help attract customers and retain existing customers in new and exciting ways. Live video and chat support throughout the customer’s journey of interactions with leads to stronger customer relationships, higher close ratios, and positive customer experiences they’ll want to shout about.
https://wn.com/Transform_Your_Customer_Interactions
Multichannel Customer Interactions

Multichannel Customer Interactions

  • Order:
  • Duration: 1:59
  • Updated: 05 Feb 2017
  • views: 7
videos
https://wn.com/Multichannel_Customer_Interactions
Enabling Smarter Customer Interactions

Enabling Smarter Customer Interactions

  • Order:
  • Duration: 6:18
  • Updated: 03 Jul 2014
  • views: 412
videos
Hear from Balaji Ram, HCL's AVP & Head of Financial Services, and Scott Davidson, General Manager, Enterprise Application Services, on how third platform technologies are influencing customer experience and service expectations in the financial services industry. The presentation was delivered at the 8th Annual Technology & Innovation -- the Future of Banking & Financial Services, Sydney conference. For more information about the presentation, please reach out to ideas@hcl.com Enabling Smarter Customer Interactions for a Superior Customer Experience • Uncovering paradigm shifts in customer expectations due to disruptive technologies • Creating proactive customer interactions to exceed expectations • Driving customer-centric innovations within your organisation
https://wn.com/Enabling_Smarter_Customer_Interactions
Customer interactions

Customer interactions

  • Order:
  • Duration: 7:54
  • Updated: 19 Jan 2013
  • views: 1664
videos
https://wn.com/Customer_Interactions
8x8’s Integrated Solution Powers Mobi’s Customer Interactions

8x8’s Integrated Solution Powers Mobi’s Customer Interactions

  • Order:
  • Duration: 3:10
  • Updated: 24 Oct 2016
  • views: 31
videos
Before moving to 8x8, MOBI had a premises-based telephone and contact centre system. “We had a lot of points of failure inside of our building. And because our help desk and contact centre is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions. For more information, visit https://www.8x8.com/UK
https://wn.com/8X8’S_Integrated_Solution_Powers_Mobi’S_Customer_Interactions
Customer Interactions

Customer Interactions

  • Order:
  • Duration: 0:13
  • Updated: 23 Aug 2013
  • views: 122
videos
https://wn.com/Customer_Interactions
Transform Customer Interactions Into Customer Intelligence

Transform Customer Interactions Into Customer Intelligence

  • Order:
  • Duration: 45:24
  • Updated: 18 Feb 2016
  • views: 14
videos
Customer questions enter the enterprise from multiple channels, and the data that customer service agents need to answer these questions often resides in many different systems such as CRM systems, ERP systems, spreadsheets, email and social media. Relying on traditional CRM systems, created for customer management, can create a frustrating experience for both customers and contact center agents. Using your customer service interaction data – internal and external, structured and unstructured – EXALEAD OneCall aggregates, streamlines and delivers rich information “in context” to contact center agents and managers. In this live webcast, discover how to empower frontline employees to deliver a more satisfying customer experience and boost sales by transforming your customer interaction data in to actionable customer intelligence. Dec 5, 2013
https://wn.com/Transform_Customer_Interactions_Into_Customer_Intelligence
Making customer interactions more positive

Making customer interactions more positive

  • Order:
  • Duration: 3:54
  • Updated: 29 Jan 2016
  • views: 124
videos
Customer service strategist, Jeff Mowatt www.jeffmowatt.com reveals tips on how to create more positive impressions with customers and coworkers.
https://wn.com/Making_Customer_Interactions_More_Positive
Customer Interactions & Self Worth

Customer Interactions & Self Worth

  • Order:
  • Duration: 12:25
  • Updated: 19 May 2015
  • views: 418
videos
https://wn.com/Customer_Interactions_Self_Worth
OPINATOR. Managing Customer Interactions

OPINATOR. Managing Customer Interactions

  • Order:
  • Duration: 1:57
  • Updated: 19 Mar 2013
  • views: 2305
videos
https://wn.com/Opinator._Managing_Customer_Interactions
Customer Interactions

Customer Interactions

  • Order:
  • Duration: 0:17
  • Updated: 09 Aug 2013
  • views: 35
videos
https://wn.com/Customer_Interactions
Creating Positive Customer Interactions

Creating Positive Customer Interactions

  • Order:
  • Duration: 6:56
  • Updated: 07 Mar 2012
  • views: 63
videos
How many positive customer interactions are you creating each month?
https://wn.com/Creating_Positive_Customer_Interactions
Managing Customers and Customer Interactions

Managing Customers and Customer Interactions

  • Order:
  • Duration: 4:54
  • Updated: 05 Jun 2015
  • views: 288
videos
This short video shows how you can use EverLogic's CRM tools to manage customer relationships and track customer activity and interactions.
https://wn.com/Managing_Customers_And_Customer_Interactions
MVP-1 Customer Interactions

MVP-1 Customer Interactions

  • Order:
  • Duration: 1:02
  • Updated: 20 Mar 2017
  • views: 12
videos
Potential customers interact with forever flowers MVP-1 for FSE301/MGT360.
https://wn.com/Mvp_1_Customer_Interactions
AWKWARD CUSTOMER INTERACTIONS

AWKWARD CUSTOMER INTERACTIONS

  • Order:
  • Duration: 5:35
  • Updated: 08 Nov 2016
  • views: 147
videos
Hey guys, back again complaining about work, this time I'm showing you what i come across most of the time, its annoying. PLEASE LIKE SHARE & SUBSCRIBE and if you have anything you want me to do in a video, let me know in the comments! Spotlight Pin: 5494-6728-9551 MISSED THE LAST VIDEO? LINK IS JUST UNDERNEATH! https://www.youtube.com/watch?v=DNPDa8MOF0Y
https://wn.com/Awkward_Customer_Interactions
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